Before riding, always inspect the packaging to ensure all components are intact. Check for damaged parts like the motor, wheels, or box body. Refer to the warranty terms for repair or replacement if issues arise due to manufacturing defects. Avoid using the product if any parts show signs of wear or damage.
Follow the instructions in the user manual carefully. Ensure the riding environment is clear of obstacles and pedestrians. Ride at a steady speed, avoiding sudden turns or abrupt stops. Keep your hands on the handlebars and maintain balance. Do not carry heavy items that could affect stability.
Regularly clean the wheels and check tire pressure for optimal performance. Avoid exposing the device to water or extreme temperatures. If the motor or wheels show signs of malfunction, stop using it immediately and contact customer support. Do not attempt DIY repairs, as this voids the warranty.
Immediately discontinue use and contact Airwheel’s customer service. Provide details about the issue, such as motor failure or wheel damage. Do not attempt to fix it yourself, as this may lead to further damage or safety risks. Refer to the warranty terms for eligible repairs under the manufacturer’s guarantee.
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